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EAP
Services
for Supervisors
The EAP can be a valuable resource for supervisors and employees
when personal problems negatively affect an employee's attendance,
performance, or conduct. Supervisors should be altert to patterns
of deficient or declining performance or conduct because this could
indicate an uderlying personal or medical problem. The EAP counselor
can coach the supervisor in the most appropriate ways to intervene with
the employee and refer him/her to the EAP for consultation. EAP sessions
are confidential; however, for supervisory referrals, the EAP counselor
will request the employee's written permission to communicate to the
supervisor a verification of attendance and progress in sessions.
We will also help you access other organizational
experts to help with problem resolution such as Employee
Relations/Labor Relations, Health Unit, and Office
of Alternative Dispute Resolution.
New supervisors are encouraged to take several courses offered by the On-line Learning Center,
including “Survival Skills Workshop for Managers,” to learn more about motivating employees to perform
at their highest level of productivity. Current supervisors and managers will find other courses applicable to their training needs at the
same site.
The EAP is also an important partner with the agency's security workforce in the prevention of, and intervention in, workplace
violence incidents; assistance in continuity of operations planning (COOP) and the delivery of critical incident stress debriefings;
and assistance to employees during agency restructuring.
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